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FLEXcare is Flex Up’s optional value protection plan. It reduces the value compensation applied when equipment is returned with repair history — Optimum covers 75%, Premium covers 100%.
In cases of severe damage (franchise threshold), FLEXcare also modifies the franchise percentage.
FLEXcare does not cover repair costs (always the subscriber’s responsibility) or overuse compensation.
For intensive riders, we recommend regular Switches as the most effective way to avoid overuse assessments.
– If under 6 months, you need to settle the outstanding fees.
– After 6 months, you can exit your subscription at any time, no questions asked. A dry exit means returning the product with no buyout, no switch, and no renewal — it is priced as a rental consumption and decreases the longer you stay:
– Month 6–12: €179
– Month 12–18: €149
– Month 18–24: €119
– When the product is received in good condition, the contract closes immediately. Any started month is due. If damage is found upon return, Flex Care penalties apply separately.
Note: At month 6, your total effective cost (subscription + exit fee) works out to approximately €65.67/month — over 5× cheaper than the rental market rate of €355/month per item.
You can switch your equipment anytime for a fee of €79. You can also buy SWITCH BOXES for a package of switches at a reduced rate.
Yes, we do ask for a deposit. The deposit amount varies based on the subscription category and is cumulative per item. To secure the deposit and provide our customers with peace of mind, we use Swikly, a trusted intermediary platform. This ensures that the deposit process is seamless and doesn’t impact your card limits, offering a secure and hassle-free way to manage deposits.
In case of damage, you have two options:
– Repair the equipment yourself before returning it
– Return it as-is and we will handle the repair (billed separately).
In both cases, the repair cost is your responsibility.
Separately, Flex Up assesses the value compensation — the market value gap between your equipment in normal condition and its value as a repaired item, at the same point in time.
If you have a FLEXcare plan, this amount is reduced accordingly (Optimum: 75% covered, Premium: 100% covered).
If damage is severe (XXL level), a franchise applies instead.
FLEXcare also modifies the franchise percentage you pay.
| Attributes | Value |
|---|---|
| open payment | 39, 1 |
